Learn more about Zero Nine Day Spa and discover answers to your spa-related questions. Our seasoned spa staff are here to help.
Q: I'm new to Zero Nine, what appointment should I book?
A: Please book out New Client Customized Facial! This treatment is designed for the first time Zero Nine guest! This service combines a new client consultation where we will address everything from questions and concerns to goals you would like to achieve followed by a fully customized Zero Nine treatment. At the conclusion of this service we will address any home care adjustments to ensure you are reaching your skincare goals and achieving that signature Zero Nine Glow!
Q: I'm trying to book an appointment but your schedule is so full!
A: We are currently booking 6-8 weeks out so be sure to book appointments as far out in advance as your schedule will allow! You can also add yourself to our waitlist for as many days and times as you'd like! This is the fastest way to get in earlier if there is a cancellation!
Q: Are you currently accepting new clients?
A: Always! Just make sure you're booking your appointments in advance to ensure you receive the days/times of your choice!
Q: How do I purchase products I have seen you mention?
A: You can purchase through the links in our Instagram bio or website and have them shipped directly to your door! You can also schedule a product pickup appointment.
Q: What product lines do you use?
A: Our medical grade lines are SkinBetter and Vi. We also carry Face Reality, GlyMed and Rhonda Allison. Eminence can be purchased through our online store (link can be found on our website + Instagram bio).
Q: Do you accept spa finder gift certificates?
A: We do not. We accept all major credit cards with the exception of American Express. We also accept cash and Venmo. We do not accept checks, spa finder gift certificates, Apple Pay or prepaid credit cards.
Q: I booked an appointment but how do I know it went through?
A: You will receive an email and/or text notification (depending on your selected preferences) letting you know your appointment was booked. First time Zero Nine guests may fine their emails go to their junk folder. You MUST opt in to receiving these notifications via your Vagaro account We can not opt into them for you on our end. You may also view past as well as upcoming appointments via the Vagaro app or by signing into Vagaro on your computer. You are solely responsible for keeping track of your appointment, please write them down in your calendar and make yourself familiar with our cancellation policy and late arrival policy. Please be sure you are confirming your appointments. If your appointment is not confirmed, we will assume you are not coming and will cancel your appointment.
Q: I sent you a text/email but I haven't hear back yet?
A: We respond to all texts and emails within our business hours in the order in which they are received. We are a very small team and kindly ask for you patience as we work diligently to respond as quickly as possible! Please note we do our best to respond to Instagram DMs however they are not consistently monitored.
Q: Can I bring my kids?
A: Your appointment time is time for your self care. Unless your child is having a service, absolutely no children are permitted in the spa. We ask that you leave children at home so that we may focus on you. We are unable to monitor your child's safety in the spa and we cannot be held responsible for a child's safety while we are working.
Q: When you dermaplane does the hair grow back thicker or darker?
A: No! If the hair is a vellus (peach fuzz) hair when we remove it, that is exactly how it will grow back! The only things that can change vellus hairs into terminal hairs (coarse, dark, thick) is hormonal fluctuations and certain medications.